I just went through an awful experience with Glyndon Lord Baltimore Cleaners in Hunt Valley. I dropped off five new custom made shirts to be dry cleaned there a little less than two weeks ago. When I picked up the shirts this past Monday, three of them had creases in the front and were not pressed properly. They took the three shirts back to repress them.
(I would not advise doing this on a regular basis though as it can place undue stress on the business and employees. Plan your cleaning ahead of time!)
I had a rush order due to some unexpected circumstances, and they did a phenomenal job in less than twenty-four hours!
Went to pick up my wedding dress and the man helping us refused to honor the 25% coupon I had been given, and specifically told could be used for my wedding dress. I called back and was offered store credit by first an employee, and then the owner, but I do not want to use their services again (my wedding dress still has noticeable black stains on the lining, which maybe they thought I wouldn't notice?) and I would simply like a partial refund for the value of the coupon which I should have received when I picked up my dress.
Might be the only real laundry and dry cleaning service left on the planet. They come to your house, pick up your clothes, wash or dry-clean them, perfectly fold or hang them and bring them back to you......are you kidding me! Who does that? No one! These guys have been doing this forever and they do a fantastic job! It's crazy to think anyone would do this themselves, I'm totally serious, my wife and I both work and have zero time for laundry, Glyndon does it for us and at a very reasonable cost.
Four days later, I come by to pick them up and was told that the shirts were taken back to be pressed for a third time because they didn't like how the shirts turned out after being re-pressed. I was incredulous that a cleaners would have a difficult time properly pressing a shirt once, let alone three times.
Excellent cleaners for all your needs from dry cleaning, household items, alterations, shoe repair & rugs. Very friendly & attentitive customer service from staff.
I returned today to pick up my shirts. The cleaners added starch to the shirts without asking me (I never put starch in my shirts). And the final kicker was that the woman behind the counter told me that I should get the shirts dry cleaned next time. I requested dry cleaning when I dropped them off and they were laundered instead! The shirts are stiff and look horrible.
Also, there are three small holes above the label by the collar in each of the shirts. These were brand new shirts and never worn. Those holes were likely caused by safety pins they used but there is no point on even explaining it to them. One of the managers called me earlier today and offered me a credit in their system. What's the point? I'm never stepping foot in a Glyndon Lord Baltimore Cleaners again.
Glyndon Lord Baltimore Cleaners is a US Laundry based in Glyndon, Maryland. Glyndon Lord Baltimore Cleaners is located at 6 Central Ave, Glyndon, MD 21071, USA.
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